A HELB Compliance Certificate is an important document for graduates and job seekers in Kenya. Many employers require it during recruitment to confirm whether an applicant has complied with Higher Education Loans Board (HELB) loan obligations.
Whether you are a HELB loan beneficiary or never received a HELB loan, you can apply for the certificate online at no cost.
This guide explains how to apply for HELB compliance certificate, the available certificate types, eligibility requirements, and the application process.
How To Apply For HELB Compliance Certificate
The Higher Education Loans Board (HELB) is a statutory body established in 1995 to provide affordable loans to Kenyans pursuing higher education.
HELB issues compliance certificates to confirm that an individual has either met their loan repayment obligations or did not benefit from a HELB loan.
The application process is simple and can be completed through the HELB Student Portal.
Types of HELB Compliance Certificates
HELB offers two categories of compliance certificates depending on your loan status.
1. Loanee Compliance Certificate
This certificate is issued to:
- Beneficiaries who are up to date with their HELB loan repayments.
- Beneficiaries still within the official loan repayment grace period.
Once a borrower fully clears the loan balance, HELB issues a Certificate of Clearance instead of a compliance certificate.
This service is provided free of charge.
2. Non-Loanee Compliance Certificate
This certificate is issued to individuals who never benefited from a HELB loan.
Applicants can request the certificate through:
- The HELB Student Portal.
- The eCitizen platform.
The service is also free of charge.
Step-by-Step Guide to Apply for a HELB Compliance Certificate
Follow these simple steps to submit your application through the HELB Student Portal.
Step 1: Log in to the HELB Student Portal
Visit the HELB Student Portal and sign in using your registered email address and password.
If you do not have an account, create one before proceeding.
Step 2: Complete Your Profile
After logging in successfully:
- Access your student dashboard.
- Fill in all the required personal information.
- Save your updated profile before accessing HELB services.
Step 3: Access the Services Menu
From the dashboard:
- Open the HELB Menu.
- Click Services.
- Select Compliance Certificate.
- Click Get Certificate.
Step 4: Download or Print Your Certificate
The HELB system will automatically verify whether you are:
- A HELB loan beneficiary.
- A non-loanee.
Once verification is complete, you can download or print your compliance certificate immediately.
Who Can Apply for a HELB Compliance Certificate?
You qualify to apply if you fall under either of these categories:
- You have kept your HELB loan repayments up to date.
- You are still within the official repayment grace period.
- You never received a HELB loan and require a Non-Loanee Compliance Certificate.
Having this certificate ready can speed up employment applications since many employers request it during recruitment.
HELB Contact Details
Applicants requiring assistance can contact HELB through the following channels.
| Contact | Details |
|---|---|
| Head Office | Anniversary Towers, 19th Floor, Nairobi |
| Student Service Centre | Mezzanine One (M1), Anniversary Towers |
| Postal Address | P.O. Box 69489-00400 |
| Telephone | 0711 052000 |
| contactcentre@helb.co.ke |
The online application process is straightforward, free of charge, and allows both HELB beneficiaries and non-beneficiaries to download their certificates within a few simple steps after successful verification.
